If your web page is not displaying correctly or you are unable to use our Online Services, the pages in this troubleshooting guide will help you.
Is your page not displaying correctly? Are you receiving a page cannot be displayed message? It may be that you need to reload your page or completely clear your cache/temporary internet files.
Are you having difficulty reading our website due to the text or font size? These instructions will help you increase the text size for a range of different browsers.
Are you unable to view documents on our website? If you have clicked on a document and nothing appears, it may be that you have a pop-up blocker installed on your PC. Here are a few of the most common pop-up blockers we have encountered and instructions on how to enable and disable pop-up blockers.
You may be able to use our website with no problems; however you might find that you can't log on to use the online services available on this website.
What to do if you are experiencing difficulty uploading a large document into IPONZ's case management facility.