IPONZ Online Service Fully Functional

20 May 2011

On Wednesday a hardware failure brought down our online services, and they were unavailable from 1.20pm Wednesday 18 May to 8.30am Friday 20 May.

We apologise for the inconvenience to our clients.

While our services were unavailable during that time, the data in our systems was never at risk.

We are now taking a hard look at what went wrong technically, and reviewing our internal processes and disaster recovery plans.

We need to ensure we have the right balance between providing a reliable service to clients, and delivering that service at a reasonable cost to the taxpayer.

We appreciate the patience of clients and we will work with you to extend deadlines and reduce the impact of this outage on you.

Missed deadlines

If you have been affected by this outage and have not been able to meet a deadline set by IPONZ in a matter relating to patents, trade marks or designs, then you should at the earliest opportunity write to IPONZ at mail@iponz.govt.nz with the following information:

• Identify the application number of the patent, trade mark or design concerned; and
• Provide detailed reasons for missing the date.

For more information about extensions of time see:

• Patents & Designs [47 kB PDF]
• Trade Marks extensions of time practice guideline