Online correspondence service enhancements

22 August 2011

IPONZ has implemented the following changes to the Online Correspondence services to help enhance your online experiences:

1. More user-friendly functions for the “Submit Correspondence” service. (See below)
2. New names for the “Correspondence History” and “View IP History” services. These will now be called “Submission Log” and “View Case File” services.
3. The ability to navigate to the “Submit Correspondence” service from the “View Case File” service.

What do the improvements look like?

1. More user-friendly functions for the “Submit Correspondence” service.

• A new layout and navigation to make it simpler to move between screens and complete submissions.
• A ‘Correspondence Category’ to assist with determining the type of correspondence. See Fact Sheet for each division on how to determine which option to use.
   

• The ability to upload documents for a different category by selecting the Previous button to go back to Correspondence Category Screen.

• The ability to upload multiple documents per correspondence item.

• Some correspondence types allow you to respond directly using free-form text in lieu of uploading a document(s). For example ‘Response to compliance report’ or ‘Correspondence to examiner’.
   
• A new field to allow you to enter ‘quantity’ for your request for example for ‘adding trade mark class(s)’ or for ‘requesting the certificate of commissioner’.
  

2. A new name for “Correspondence History” and “View IP History” services.

3. The ability to go to “Submit Correspondence” service from “View Case File” service.