5.2 Monitoring your delivered results

You must be a registered user with the website to be able to access Report Logs. To find out how to obtain a free account, see the document titled “Registered User Administration Guide” in the Information Library.

When you become a registered user of the website, you have the ability to track all searches that you have conducted and delivered to a specified fax number or email address.

The Reports Log is very useful tool to determine the status of a delivered search. Access the log through the left menu bar after you have logged in.

The “status” of a search will be presented as ‘Queued’, ‘Processing’, ‘Sent’ or ‘Failed’.

While a search result is in the queued phase it may be cancelled from the reports log. After it has been sent, a search may be resent from the reports log.

As a general rule the larger the document the longer it will take to be delivered - so a small search result in certain circumstances can be obtained faster than a larger one, even if the smaller search is requested later.

You can also double check that you have sent your search result to the correct email or fax address.