Contact Us

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Contact Us

Our Business Service Centre is the first point of contact for all general enquiries.

Our Business Service Centre is open during the following times:

  • 8.30am - 5.00pm Monday to Thursday
  • 9.00am - 5.00pm Friday
  • Our Business Service Centre is closed on public holidays.

A list of expected timeframes for applications and correspondence may be found on our Timeframes page.


Freephone within New Zealand
0508 447 669

Freephone from Australia
1800 796 338

International callers
+64 3 962 2607

Remote assistance

For some queries, we may request to view your screen using remote assistance. We use a program called GoToAssist, which allows us to view your screen via a secure connection to your computer.

Open GoToAssist now.

Online form

To ensure that we can respond to your query in the most efficient manner, please contact us via the form below. You can expect a response from us within two working days.


You may also send any feedback via email to

Official Information Act (OIA) request

You may enter a formal request for information via our Release of information page.

This page also provides guidelines concerning the information that is available on request from us, and how these requests are managed.


PO Box 9241
Marion Square
Wellington 6141
New Zealand


15 Stout Street
Wellington 6011
New Zealand