Contact Us

IPONZ is open during the following times:

9.00am – 5.00pm Monday to Friday.
Our online services are available 24/7.
Our office is closed on public holidays.

We will provide information about our services and try to answer questions you have, but please note we cannot provide legal advice. If you need help determining the best IP strategy for your needs, we recommend talking to a specialist IP attorney.

Remember: IP information is valuable – be careful of what information you share with whom. Any information you share with IPONZ may be subject to release under certain circumstances. Please refer to our Privacy Statement for more information.

Got an application or request pending with IPONZ?

A list of expected timeframes for applications and correspondence can be found on our Timeframes page.

If you'd like to understand a report for your application or request, you may call the number given for the examiner in the report.

Phone

Freephone within New Zealand
0508 447 669

Freephone from Australia
1800 796 338

International callers
+64 3 962 2607

New Zealand Relay Services (NZ Relay)

If you're Deaf, hearing-impaired, Deafblind, speech-impaired or a regular phone user, there are service options for you. Try the Users of NZ Relay tool to determine which NZ Relay service best suits your needs.

Open the Users of NZ Relay tool now

Remote assistance

For some queries, we may request to view your screen using remote assistance. We use a program called GoToAssist, which allows us to view your screen via a secure connection to your computer.

Open GoToAssist now.

Online form

To ensure that we can respond to your query efficiently, please complete the form below. We will aim to respond within two working days. However, during busy periods responses may take up to seven working days. Please contact us via phone if there is an urgent deadline.

Name

Phone number (including area code)

Email address

Topics

Patents

Trade marks

Designs

PVR

My login (User ID and password)

Requesting a refund

Information requests

Other

IP Case Number (if applicable)

Message

Verification

You may also send any feedback via email to info@iponz.govt.nz.

Official Information Act (OIA) request

You may enter a formal request for information via our Release of information page.

This page also provides guidelines concerning the information that is available on request from us, and how these requests are managed.

Media queries

For queries from the media please contact the Ministry of Business, Innovation and Employment (MBIE) media team at media@mbie.govt.nz or 027 442 2141.